FAQ

Frequently Ask Questions:

Do you deliver nationwide?
We provide nationwide delivery through our partner courier - CheckMeOut via LBC

How much does delivery cost?
There is no delivery cost. We offer FREE Shipping and Cash on Delivery for your hassle free online shopping transaction.

How do I know if my order payment is successful?
You’ll receive a order confirmation notification via email and/or SMS that your order status has been received.

How can I track my order?
You can track your orders by using our Tracking Tool in Order Tracking page. Just enter your 12-alphanumeric CheckMeOut tracking number and it will display the status of your 
order.

How long will take to get my order delivered to my shipping address?
Your order  will be delivered no later than 5-12 business days except on holidays and force majeure events (i.e. earthquakes, typhoons).

Will I be get shipping status notifications for my order?
You will be notified via email and/or SMS when their purchase is ready to be delivered by CheckMeOut via LBC, our logistics delivery provider

In case, you can’t find the answers you need, email our Customer Sales Team at sales@cocojan.com.